Park City Mountain Credits for 2024/25 Pass Holders & Lift Ticket Guests

1. Overview. We value the commitment and loyalty of our customers. We also share your disappointment that resort operations at Park City Mountain were negatively impacted by a ski patrol union strike that began on December 27, 2024 and lasted through January 8, 2025 (the “Eligible Period”).  To supplement our existing refund policies, we want to honor your continued loyalty by providing eligible guests that used a pass or lift ticket during the Eligible Period with an individualized credit toward your pass purchase for the 2025/2026 season, subject to the terms and conditions set out below. We developed this program to provide you with a credit that reflects your individual experience, and we hope you will continue to enjoy the mountains with us.

2. Eligibility. This section sets out the requirements that you must meet in order to be eligible for a credit towards the purchase of a pass for the 2025/2026 season (the “Credit”).

Three Requirements for Eligibility. In order to be eligible to receive a Credit, you must satisfy the following three requirements: 

Eligible Pass or Lift Ticket. You must have paid in full for an eligible pass or lift ticket for the 2024/2025 season (“Eligible Lift Access Product”). The full list of Eligible Lift Access Products can be found here.

Eligible Period. You must have used an Eligible Lift Access Product at Park City Mountain during the Eligible Period.

No Refund. If you obtain, or have obtained, a full or partial refund for your pass or lift ticket with respect to use or nonuse during the Eligible Period you are not eligible for a Credit. For those individuals who have an unresolved refund claim, your eligibility for a Credit will be put on hold until your refund claim is resolved. If your refund claim results in a full or partial refund, you will not be eligible for a Credit. If your refund claim is denied, we will send an email to you with your Credit amount and information on how to redeem the Credit.

3. The Amount of Your Credit. This section describes how Vail Resorts determines the amount of your individualized Credit, if you meet the three eligibility requirements above. 

Your Credit will be a dollar amount determined as a percentage of the Purchase Price of your 2024/2025 pass. The “Purchase Price” is the amount you paid for a 2024/2025 pass, net of any discounts, promotions, credits and taxes. The percentage used to calculate the Credit will vary based on the number of days you used your 2024/2025 pass at Park City Mountain during the Eligible Period, as follows:

Your Credit will be a dollar amount determined as a percentage of the Purchase Price of your 2024/2025 pass. The “Purchase Price” is the amount you paid for a 2024/2025 pass, net of any discounts, promotions, credits and taxes. The percentage used to calculate the Credit will vary based on your Fixed Season Pass type and the number of days you used your 2024/2025 pass at Park City Mountain during the Eligible Period, as follows:

Your Credit will be a dollar amount determined as a percentage of the Purchase Price of your 2024/2025 ticket. The “Purchase Price” is the amount you paid for a 2024/2025 ticket, net of any discounts, promotions, credits and taxes. The percentage used to calculate the Credit will vary based on your Lift Ticket type and the number of days you used your 2024/2025 ticket at Park City Mountain during the Eligible Period, as follows:

4. Use of the Credit.

Using Your Credit Generally. You will need to input a unique promotional code at checkout to activate your individualized Credit. If you are eligible for the Credit, we have emailed you your unique promotional code at the addresses we have on file. If you did not receive an email and believe that you are eligible for the Credit, please use our online form to submit an inquiry for a credit. We update the currency conversion rate once a month, and the currency conversion rate we have on file at the time of your request will be applied to your currency conversion.

Auto-Renew Pass Holders.  If you are enrolled in our Auto Renew Program and you are eligible for a Credit, we will email you after April 15, 2025 with directions regarding how to accept these Terms. You will need to accept these Terms before August 15, 2025 to have the credit automatically applied. After you have accepted these Terms, the Credit you have received will be applied to your remaining final payment due in September 2025.

Online Purchases. You may redeem your Credit at epicpass.com or resort websites by inputting your unique promotional code during the checkout process.

Phone Purchases. You may redeem your Credit by calling our pass experts at +1-970-754-0005 and providing your unique promotional code during the checkout process.

Travel Agency. You may redeem your Credit if you buy your pass through a travel agency by providing your travel agent with the unique promotional code to apply during the checkout process. 

5. Limited Redemption. You can only redeem your Credit towards the purchase of a single pass for the 2025/2026 season. You cannot use your Credit on any other product or service offered by Vail Resorts and its affiliates. You also cannot redeem any portion of your Credit for cash. If the pass you purchase for the 2025/26 season costs less than your Credit, the remaining portion of the Credit will be forfeited. You may not combine your Credit with any other promotional offer. 

6. Time Limitations. You must use your Credit while passes for the 2025/2026 season are on sale through epicpass.com, or by November 30, 2025, whichever is earlier.  If you fail to use your Credit by that time, your Credit will expire and be forfeited.

7. Non-Transferable. Your Credit is non-transferable and cannot be transferred to a family member, friend, or any other individual. 

8. Release of Claims. You are not obligated to use your Credit. If you choose to use your Credit toward the purchase of a 2025/2026 pass product, you are thereby voluntarily and knowingly agreeing, to the maximum extent permitted by applicable law, to waive, release, and forfeit any and all claims and actions you have or may have against Vail Resorts, or any of its resorts, subsidiaries, affiliates, or Partner Resorts and any of our or their respective officers, directors, employees, contractors, representatives, insurers, or agents (collectively, the “Vail Resorts Parties”) and any associated losses, damages and expenses (including attorneys’ fees), that relate to, arise out of, or may arise out of the operation of Park City Mountain between December 27, 2024 and January 8, 2025, including claims you may have for any other or additional form of refund, credit, or compensation relating to or arising from resort operations during that period. This release includes such claims against Sedgwick Claims Management Services, Inc., which administers Epic Coverage.

9. LIMITATION OF LIABILITY. YOU UNDERSTAND AND AGREE THAT TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL ANY OF THE VAIL RESORTS PARTIES BE LIABLE UNDER ANY THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STATUTORY, OR OTHERWISE) FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PERSONAL INJURY/WRONGFUL DEATH, PUNITIVE, OR EXEMPLARY DAMAGES (EVEN IF SUCH PARTIES WERE ADVISED OF, KNEW OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES), INCLUDING BUT NOT LIMITED TO AS A RESULT OF: YOUR USE OF OR INABILITY TO USE ANY OF YOUR ELIGIBLE 2024/2025 PASSES OR LIFT TICKETS AT PARK CITY MOUNTAIN DURING THE ELIGIBLE PERIOD, YOUR PURCHASE OF 2024/2025 PASSES, OR YOUR CREDIT. NOTWITHSTANDING THE FOREGOING, THE TOTAL AGGREGATE LIABILITY OF THE VAIL RESORTS PARTIES TO YOU WILL NOT EXCEED THE AMOUNT YOU PAID FOR YOUR ELIGIBLE 2024/2025 PASS(ES) IN THE AGGREGATE. 

10. Exclusions and Limitations. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, limit our liabilities, the extent of liability of the Vail Resorts Parties will be the minimum permitted under such applicable law. We disclaim any warranties to the maximum extent permitted under applicable law.

11. Disputes. These Terms and the relationship between us will be governed by the laws of the State of Colorado in the same manner as such laws are applied to agreements made, entered into, and performed entirely in Colorado. All lawsuits or claims arising out of or relating to these Terms (including any Credit) must be brought in the Federal or State courts located in Colorado. We and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose and waive any objection to such courts on any basis, including without limitation improper venue or inconvenience of the forum. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to these Terms (including any Credit) must be filed within one (1) year after such claim or cause of action arose or be forever barred. 

12. Severability. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, you nevertheless agree that the court should endeavor to give effect to our intentions as reflected in the provision, and that the other provisions of these Terms remain in full force and effect.

13. Electronic Communications Notice. When you use our website or send emails to us, you are communicating with us electronically. You consent to receiving communications from us electronically. We may communicate with you by email or posting notices on the applicable website. You agree that all agreements and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. In order to access any such communications, you must have a computer or other Internet-enabled device. In order to retain copies of any such communications, you must have a printer or data storage device. If you have a printer, you may print paper copies of any such communications for your own use. If you wish to withdraw your consent for us to communicate with you electronically, you may not use our website.

14. Acceptance. YOUR ACCEPTANCE OF THE CREDIT CONSTITUTES YOUR AGREEMENT TO THESE TERMS, INCLUDING THE RELEASE SET FORTH IN SECTION 8 ABOVE.

15. Questions. If you have any questions regarding these Terms or Credits or other inquiries, please contact us at comments@vailresorts.com or by phone at 970-754-0005.