Park City Mountain Credits for 2024/25 Pass Holders & Lift Ticket Guests

To address the experience during the patrol strike at Park City Mountain which ended January 8, we are providing credits for guests who skied or snowboarded at Park City Mountain with a pass or lift ticket between December 27, 2024, and January 8, 2025. See details below. 

 

Anyone who skied or snowboarded with a pass or lift ticket at Park City Mountain between December 27, 2024, and January 8, 2025, is eligible.  

Guests who used one of the following products during this time will not be eligible for credits: Ski and Ride School add-on lift tickets, complimentary tickets or passes, employee coupons, recreation tickets, employer-provided passes or vouchers, trade partner products. 

Please note, if you have already received a complimentary ticket, coupon in-resort, or refund for your lift ticket, we are unable to provide you with further credits. We sincerely appreciate your understanding as we work to assist all impacted guests. 

Pass Holders: To address the on-mountain experience, we are providing all Pass Holders a 50% credit per day skied or snowboarded at Park City Mountain between December 27, 2024, and January 8, 2025, to apply toward the purchase of a 2025/26 pass of equal or greater value to their 2024/25 pass. Season pass per-day credits are calculated based on eight days, and Epic Day Pass per-day credits are calculated based on the number of days purchased. The minimum credit amount these Pass Holders will receive is 25% of the total purchase price of their 2024/25 pass. All credits will be customized for Pass Holders based on the price of their 2024/25 pass, product type, and number of days skied between December 27, 2024, and January 8, 2025.  

Lift Tickets: To address your experience on the mountain, we are providing a 50% credit of the price paid for each day of lift tickets you used to ski or snowboard at Park City Mountain between December 27, 2024, and January 8, 2025, to apply toward the purchase of a 2025/26 pass product (full-season pass or Epic Day Pass) of equal or greater value to your credit amount.  

In March, eligible guests will receive a personalized email with their specific credit and promotion code. 

 
In March, you will receive a personalized email with your specific credit, based on your 2024/25 pass/ticket price and days skied between December 27, 2024, and January 8, 2025. You can use the promotional code in the email online when you purchase an eligible 2025/26 Pass product. 
Credits are valid while 2025/26 passes are on sale. You will need to redeem your credit using your promotional code during this time and use your new pass within the 2025/26 ski and ride season.

 
Credits can be applied toward the purchase of 2025/26 Epic Pass product, including Epic Pass, Epic Local Pass, Epic Day Pass, regional passes and more. The promo code you will be provided can be used online to purchase a 2025/26 Pass product of equal or greater value to your 2024/25 pass product. If you decide to renew into a lower value pass, you should call 970-754-0094 for assistance after 2025/26 passes go on sale.  

Lift ticket guests can apply credits toward the purchase of a 2025/26 pass product of equal or greater value to your credit amount online. If you want to purchase a pass that is less than your credit amount, you should call 970-754-0094 for assistance after 2025/26 passes go on sale.  

Please note: If the price of the new product is lower than the value of your credit, the difference will not be refunded.  
No, the credits can only be applied to the purchase of a 2025/26 pass product. The credit cannot be applied towards other products, including but not limited to lift tickets, lodging, lessons, rentals, or food and beverage. 
Pass Holders or Lift Ticket guests who skied or snowboarded at Park City Mountain between December 27, 2024, and January 8, 2025, are eligible. The account owner will receive credits for their entire household/group.  
Please submit an inquiry through Park City Mountain Holiday Credits and our Guest Services team will verify your days used and assist you with the credit. 
Yes, eligible Epic Pass products or Lift Tickets used at Park City Mountain between December 27, 2024, and January 8, 2025, are eligible regardless of where they were purchased.   

 
Yes, Buddy Tickets and Ski With A Friend Tickets are eligible to receive a credit if they skied or snowboarded between December 27, 2024, and January 8, 2025. The person who purchased the Buddy or Ski with a Friend ticket will receive the credits in their email account. 

Guests who are enrolled in Auto Renew for eligible Epic Pass products will be automatically renewed for the 2025/26 ski and ride season around early April 2025, at the guaranteed lowest price, with the most benefits. You will be charged $49 when your pass is renewed, with the remainder of the payment processing in September 2025. We will automatically apply eligible credits when we process your final payment in September. 

 

Guests who choose to unenroll from Auto Renew and wish to redeem their credit for the purchase of an eligible 2025/26 Epic Pass can do so online using the promo code provided in their personalized email. 
Please contact our Guest Services team at 970-754-0094 for further support as you might not be able to redeem your credit online.
While we worked hard to keep Park City Mountain open during the strike, we are committed to addressing the impact it had on our guests’ on-mountain experience. These credits are for guests who skied or snowboarded with a pass or a lift ticket at Park City Mountain during the patrol strike which occurred between December 27, 2024, and January 8, 2025. 
The decision to provide credits reflects that Park City Mountain was open during this time and the majority of the 2024/25 winter season is still ahead of us, giving Pass Holders time to continue to use their pass both at Park City Mountain and our other mountain resorts.
Lift tickets are refundable as outlined in the Lift Ticket terms and conditions. Any unused days on your lift ticket are fully refundable until 5:00 p.m. local time on the last day of your ticket. For guests who used their lift ticket between December 27, 2024, and January 8, 2025, they will receive a credit as outlined above.  
The Park City Mountain patrol strike is not a qualifying event under Epic Coverage. If you have other extenuating circumstances that might qualify for a refund under Epic Coverage, please submit a claim through the Epic Coverage Website. 
If you believe you were eligible but haven’t been contacted about a credit, please submit an inquiry through Park City Mountain Holiday Credits.  
Pass Holders’ current 2024/25 season pass, or unused days on their 2024/25 Epic Day Pass, will remain active for use over the remainder of this season.